Its an easy fix. The starter pack just has to offer the base game OR 800 gems along with the HoT expansion(Keeping in mind that the other two packages are the starter PLUS stuff so its for all of them really).
Everyone wins, no one has to refund anything, anet dosent have to pay money. Its that simple.. 800 gems.
If they add a slot the purchase would be a nobrainer to me. Without it´s just a rip-off EA-STYLE….
I don´t wanna pay for the failure of Wildstar and those other kittenty NC games… which they have to compensate for through GW2….