Guild Wars 2

Ellieanna.5027:

If they asked for a charge back, it’s really likely his account is gone, but only support can really say for sure.

Never never never do a charge back unless it’s a fraud charge on your card. It will cause you so many issues that you have no idea.

That’s incredibly unfortunate. Especially because there was no malicious intent on his end, or anyone’s for that matter. Just a misunderstanding.

I’m definitely never going to purchase anything from ANet unless absolutely sure. I’ve also read of people wanting refund for gems during server latency (purchasing multiple times due to the gems arriving in a delayed fashion and such), so I’m even more wary of any future purchases and how to handle them.

Thanks for your help!

Qugi.2653:

You friend has to make support ticket and ask for help. Support link locate top of page. Support will only talk to you friend about this and not to you.

I understand that support wouldn’t speak to me about this. I’m only looking for suggestions and maybe those who have gone through something similar.

He has created a ticket. However, support was very definitive (or seemed that way from the email) about the ban being irreversible because of the chargeback.

Thanks for your reply, though. Others may be unaware.

Hello,

I have a friend in Australia that was recently gifted HoT by his mother. Unfortunately, with currency conversions, his mother didn’t take in the difference between AUD -> USD. Upon seeing the difference in amount (a whopping $80 AUD for the basic form of the expansion), she may have asked for her bank to withhold funds/refund the amount without realizing what it meant for my friend.

My friend was also gifted a new computer for Christmas. Not entirely relevant to the situation, but he hasn’t been on GW2 for about a month and a half. There was no way for him to realize his account was in turmoil before his new computer.

Is there a way he could have his account restored? Could ANet theoretically remove HoT from his account? Could he pay for the expansion himself and have his account in good graces once more?

This is honestly such a downer for him (and his guild mates/friends). After 3 years dedicated to the game, everything is lost because of something someone did outside of his control.

I’m hoping there’s a way to sort this out, but all other chargeback suspensions threads are not encouraging.

Thanks for reading and any help/suggestions,
Batty

Tarnished Coast is open.