Guild Wars 2

My account was suspended due to account issues 4 days ago, and I submitted a ticket and I don’t have an answer to the problem.
I feel that the ArenaNet customer support is very poor due to its slow responses.

“@Bennigan.1074

Account Issues mostly mean that you purchased a serial that was bought with a stolen credit card. Maybe at ebay or another not official reseller.
It was detected by ArenaNet that they have not bee paid for that account and therefore its suspended.

D."

I bought my key off ebay with paypal. How long would it take for ArenaNet to verify that the key I bought was stolen? It should be an automated process, because once I find out if it is actually stolen, I will talk to the ebay reseller and file a paypal refund claim.

My Account has been suspended for an account issue.
I’ve logged a question with support around 6 hours ago and just got back the generic message.
“Thank you for contacting NCsoft Account Support.

We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible."

Does anyone have an idea what it might be? I haven’t used any third party software, or been disruptive/offensive to anyone. I just got the game 4 days ago and now when I tried to log in this morning i got this.