Guild Wars 2

Ticket #1387416 (submitted 26th March, 11 days ago)
This is regarding my account being hacked since 18th March 2015. Is been over 3 weeks now.
My first ticket #1367186 was closed by you guys because you said you never received my replies even though I replied plenty of times. Hence I created a new email address and resubmit another ticket. But still haven’t got a single reply besides the automatic respond.
Can you please look into it asap because this is taking way too long. Many thanks.

note: posting from my partner’s account at the moment.

Ticket #1367186 – Need help on account being hacked, submitted 18/03/2015. It seems that support having problem receiving my replies on email. Keep saying I haven’t respond & now asking me to rate the service? I have replied 4 times & no one to confirm anything. Please help asap if possible. Posting from my husband’s account at the moment. Thank you.