Showing Posts For Blazon Stone.9630:

Email authentication.

in Account & Technical Support

Posted by: Blazon Stone.9630

Blazon Stone.9630

For those still experiencing this problem: My ticket was #20777 mentioned above. Support was eventually able to turn off my email authentication as a temporary solution, but the underlying issue between Yahoo mail and guildwars2.com addresses persists. I wrote a bit more in the other thread in case it helps:
https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Note-for-Users-of-Gmail-Others/first#post3140546

Not Getting Our Mails? Yahoo, Gmail, Hotmail & more.

in Account & Technical Support

Posted by: Blazon Stone.9630

Blazon Stone.9630

My ticket was 20777 mentioned above. Support eventually disabled my email authentication so that I can at least log in.

However, the issue with Yahoo not receiving authentication emails – once the user has been unfortunate enough to mark one as “not spam” – seems to persist. Yahoo has long since stopped sending me any useful information, except to insist that the postmaster at guildwars2.com should contact them directly at the following URL so that the two parties can resolve the matter between themselves:
https://io.help.yahoo.com/ (select product “mail”, and so on)

Can somebody please advise as to the status of investigations (if any) into this matter between Yahoo (and other troublesome email providers, for that matter) and Arenanet? Removing email authentication from one’s account is clearly not an ideal long-term solution so it would be good if this underlying issue could be resolved shortly. (Another option would be to change the email address associated with one’s account, but there doesn’t seem to be any obvious way to do this?)

P.S. Just in case it helps anybody: If you’re in the habit of using the “remember this network” option when you authenticate an IP address, you may still have a range of authorised IP addresses saved. You could therefore check your email for, say, your most recent successfully received authentication email and somehow try to get your ISP to temporarily set you up on an IP address in the appropriate range. My ISP refused to do this, so in the six days it took support to disable my authentication, I tried resetting my router hundreds of times in the hope that a useable IP would come up (I estimate that this had about a 1 in 1000 chance of success, but I wasn’t lucky enough to get it to work). Just putting it out there in case it saves somebody a week-long headache.

Game not connecting to log in server

in Account & Technical Support

Posted by: Blazon Stone.9630

Blazon Stone.9630

+1
more characters

Arah Vets grouping together to do Arah Runs

in Fractals, Dungeons & Raids

Posted by: Blazon Stone.9630

Blazon Stone.9630

Blazon Stone.9630
Profession: Ranger; Guardian.
Spec: Power/crit 20/20/30/0/0 bows/axe/horn; 0/0/30/30/10 AH hammer/whatever (have scepter). Full exotics, of course (ranger has 4x ascended trinkets, guard is getting there).
Arah experience: None (except story).
Other: Have played a lot of CoF/AC/SE/TA/HotW with both guildies and pugs. Somehow managed to pug to FotM 24 with ranger but don’t do FotM much any more. Quick learner and happy to follow polite instructions.
Time: Usually online between 11:00-16:00 GMT most days; sometimes more on weekends.

Uncontested Temple of Balthazar

in Dynamic Events

Posted by: Blazon Stone.9630

Blazon Stone.9630

Uncontested in Isle of Janthir at the moment