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Black Screen problem

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

I too have begun to have this problem, just started with this patch and happens very randomly without anything being an apparent cause. The screen goes black, mouse cursor is still there and game running smoothly but screen is flat black. I am told i disconnect from the game when this happens but my internet connection is undisturbed. Game does not crash or freeze when this happens the screen just turns black.

It’s not clear to me from your description: does the screen go black, and a dialog pops up telling you that you were disconnected from the game, at the same time?

Sorry, to clarify i am told by a friend still in game that i go offline when it happens. On my screen the game is still running perfectly fine but all i can see is a black screen and the mouse cursor. I can alt-tab and kill the game to restart it but thats about it. It is unpredictable and no in-game behaviour seems to be the cause as ive had it happen to me while: running, attacking, standing still, being afk, waypointing, being in combat, in addition to being in every single gamemode (pvp, wvw, raids) as well as fractals. I get zero error messages when it happens and my network connection does not even hiccup either.

Game has been going to black screen

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

A few other posts around these forums as well as myself seem to be getting the same problems. Hopefully we can get a solution soon.

Black Screen problem

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

I too have begun to have this problem, just started with this patch and happens very randomly without anything being an apparent cause. The screen goes black, mouse cursor is still there and game running smoothly but screen is flat black. I am told i disconnect from the game when this happens but my internet connection is undisturbed. Game does not crash or freeze when this happens the screen just turns black.

Crashes in-game, no discernible pattern

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

So does this mean that my issue is kind of unavoidable if i have been playing for extended periods of time and should exercise hindsight by resetting my client?

Crashes in-game, no discernible pattern

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

Alright looks like my topic was merged with others or something, I would like to point out specifically that it is NOT DISCONNECTIONS that is the issue being mentioned. It is Game Client crashes only.

Crashes in-game, no discernible pattern

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

so i wait for another crash and grab it?

Crashes in-game, no discernible pattern

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

Wasnt sure if i could attach both the NCSOFT Game Advisor file with the crash log so here is crash log

Attachments:

Crashes in-game, no discernible pattern

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

As title says, in game I would get crashes at seemingly random times. Game can sit fine and run smoothly with over 70-100+ players around me but will crash unprovoked, giving me the “submit error report to Arenanet” window.

Intel i5 2500k
NVIDIA GeForce GTX 670
8GB Ram
64-bit windows 7

Not a massive, makes game unplayable 100% issue but it does have an impact on gameplay by crashing me out 2 seconds before a boss dies or in the middle of Vinewrath Meta event.

(edited by Moderator)

Hard Drive only malfunctions with Guild Wars

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

Ill be sure to do so thanks for the advice. I am using a Seagate hard drive and have run the testing utility from their site multiple times and after moving the contents of one drive over to another the repair worked and i was able to return the data back into the faulty drive. A few days passed without malfunction until today Guild Wars was once again the reason my hard drive had failed. Therefore I was under the impression there could have been some sort of issue involved with Guild Wars.
If it is worth pursuing further as a possible issue with Guild Wars I could try offering more information but the way I see it is the same as you do, that my Hard Drive just needs to be replaced asap.

Hard Drive only malfunctions with Guild Wars

in Account & Technical Support

Posted by: Bloozeclooze.5948

Bloozeclooze.5948

So long story short my primary hard drive is malfunctioning. There is no longer a doubt that I must replace it. However the strange thing is that it will only malfunction (disconnect and not be visible to my computer) when Guild Wars is either: On, Loading, or sitting on the launcher. What I am looking for is a temporary solution to play Guild Wars while I make arrangements to replace my hard drive as Guild Wars is the trigger for its malfunction. Is there something I can do to stop it from disconnecting my internal hard drive?