Guild Wars 2

Blocked/Suspended Account [Incident: 121214-000931]

Any further movement on this one?

Blocked/Suspended Account [Incident: 121214-000931]

I have now brought a code and updated it to the account, but it appears as if my account is still suspended, can this be looked into further. I have updated the support ticket.

12/19/2012 05:05 AM
Hi,

I have tried getting back to the seller (Gamekeysbuy.com) with this, but
I’m getting no reply (guess I shouldn’t be surprised). In the meantime I
have missed out on the promotion you had on the weekend in regards to
the Wizard Edition for $44.95. Is there any chance I can still get this
(hoping I can, as I’ve just wasted $50US and am now without the game, I
understand its not your problem, but hoping it may be possible).

regards,
Connor.

On 15/12/2012 9:32 AM, Guild Wars 2 Support wrote:
> Blocked/Suspended Account
>
> Thank you for your support request. Our response is included below. If
> you have other questions, please reply to this e-mail.
>
>
>
>
>
> You can also review and update your ticket at our support site by
> clicking this link.
>
>
>
> * Subject*
> Blocked/Suspended Account
> * Discussion Thread*
> * Response Via Email (GM Coulro)* 12/14/2012 05:02 PM
> Hello Connor,
>
> The Guild Wars 2 Serial Code that you registered was a North American
> code originally purchased from our website
> https://buy.guildwars2.com/. This purchase was made using a stolen
> credit/debit card or PayPal® account and was thus flagged as a
> fraudulent charge. Your game account was banned as a result of the
> fraudulent purchase.
>
> At this time, we have reviewed your account and have decided to
> release the account to you. The serial code has been permanently
> disabled as a result of the purchase using a fraudulent credit or
> debit card or stolen PayPal account.
>
> I would suggest contacting the seller from whom you purchased the code
> for a full refund, as they sold you a code that was purchased
> fraudulently. I would not accept a replacement code, as it will likely
> be another stolen code.
>
> In order to regain access to the game, you must re-purchase Guild Wars
> 2 again and apply a new, valid code to your account. To ensure this
> does not happen in the future, please purchase the game from one of
> our authorized retail partners https://buy.guildwars2.com/retailers or
> purchase directly from our website https://buy.guildwars2.com/.
>
> Regards,
> [GM] Coulro
> NCsoft Payment Review