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Game Crashing Exception c0000005

in Account & Technical Support

Posted by: Boomshea.9201

Boomshea.9201

My game client crashes frequently. I quit playing the game about a year ago due to crashing after building a new PC. I came back to the game recently and with a fresh boot of the PC I can usually play for 45min-1hr each subsequent time running the game produces shorter and shorter playtime. I have sent a ticket to Arenanet and after 10-15 messages back and forth they stated that the forum might be a better place to find a solution. I will post the last crash report and my computer information below.

—> Crash <—
Exception: c0000005
Memory at address ffffffff could not be read
App: Gw2.exe
Pid: 8672
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31911
Module: nvd3dum.dll
When: 2014-04-04T00:59:59Z 2014-04-03T20:59:59-04:00
Uptime: 0 days 0:01:57
Flags: 0

—> System <—
Name: LAMBERT-PC
IpAddr: 192.168.1.113
Processors: 4 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4461MB/ 8141MB 54%
Paged: 12224MB/16281MB 75%
Virtual: 3239MB/ 4095MB 79%
Load: 45%
CommitTotal: 4057MB
CommitLimit: 16281MB
CommitPeak: 6411MB
SystemCache: 4360MB
HandleCount: 43328
ProcessCount: 99
ThreadCount: 1568

—> Process Memory <—
Private: 567MB
WorkingSet: 520MB
PeakWorkingSet: 561MB
PageFaults: 617512

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c0
Version = 9.18.0013.3523
Description = NVIDIA GeForce GTX 660
Compat = 0×00100800
VidMem = 4038 MB

Summary
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD FX-4130 25 °C
Zambezi 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 799MHz (9-9-9-24)
Motherboard
MSI 970A-G46 (MS-7693) (CPU 1) 48 °C
Graphics
BenQ GL2460 (1920×108060Hz) SyncMaster (1680x105060Hz)
2047MB NVIDIA GeForce GTX 660 (Gigabyte) 32 °C
Storage
119GB SanDisk SDSSDP128G ATA Device (SSD)
232GB Seagate ST3250820AS ATA Device (SATA) 33 °C
931GB Seagate ST31000528AS ATA Device (SATA) 34 °C
Optical Drives
PBDS DVD+-RW DH-16W1S ATA Device
Audio
Realtek High Definition Audio

GW2 crashing after Dragon Bash Update

in Account & Technical Support

Posted by: Boomshea.9201

Boomshea.9201

I am having the same issue. I can play for about 10-20 minutes at a time but it crashes eventually. Crash log attached. I have had the game crash 20-25 times in the last 2 days.

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