Guild Wars 2

well wintersday is coming up and i have heart set on making the snowflake shoulder skin with the snowy effects anyway! the recipe to make it will require 150 mystic coins and i’m not much at a head start so if… someone could help me acquire mystic coins i would really appreciate that, thank you! oh and my server is NA

Hello,

So lately I have been making a list of all style items either purchased through the Gem Store or earned through achievements since I had lost these style items in particular before the release of the Account Wardrobe. After I had contacted support, I was reimbursed with all items except for the Celebration Hat, as the support ticket had replied, “Thanks for contacting Guild Wars 2 support. I’m not able to send the Celebration Hat to you-”. I am not at all mad at support and would understand a reasonable explanation, but I still don’t know why.

I wouldn’t like to bother support with another ticket asking why so I would like to submit this here asking feedback from other players with maybe a different look on it or the same experience. I have regret for many items I lost (obtained from such other than the Gem Store/achievements), but I know I had this hat, and even have old screenshots of my first Ranger with the hat. And researching back to the wiki of this item, it was offered free on the Gem Store and alike the other items that were replaced, couldn’t they see that under the listing of things I have received from the Gem Store?

Anywho, that’s all. I don’t want to make this too long and whiney. I am happy that I was assisted with the return of all other lost items. I just couldn’t find any explanation through varying searches as to why this is something that can’t be returned. Thank you for reading, and thank you for your time.