Guild Wars 2

If you have access to one, you might try purchasing through the web browser on a smartphone. Don’t select payment type (CC or PayPal) unless the purchase button at the bottom doesn’t light up; any time I selected CC, it would change the promo price back to full price, though I’ve read that once all fields are filled in, the price might return to the reduced sale price on the left – just double check.

Good luck!

FINAL update: I made the purchase through the browser on my phone. I did NOT select Credit Card or Pay Pal – selecting either one changed the price back to the normal $60 price tag. I was still able to select a Credit Card type from the dropdown.

Really, really odd. I wonder if I could have made the purchase on my normal browsers if I’d simply not selected either of the two radial buttons at the top.

No dice for me, either, last night nor this morning. I can’t tell whether it’s the same issue I had last weekend, a new one, or a combination of both.

Pay-Pal at full price was a problem last weekend, as well. I don’t recall whether it was ever resolved while the promo was actually active.

I’ve tried to purchase it (again) with FireFox, Chrome, as well as Internet Explorer. IE tells me there’s an Error on the page – despite CS telling me it had to be a problem on my end (which is odd, since I’ve never had this much trouble buying ANYthing online before) – but I’m having a hard time believing this problem is solely on my end.

I use a script blocker on FF. As I went through the motions on FF again (after giving up on IE and Chrome because I feel I have so little control) I noticed a kaptcha script, and an iesnare script. I understand what Captcha is all about, and I understand Kaptcha would be … another version of the same, but the oddest thing (to me) is that I’m never prompted to prove I’m human. It’s just there on the page for some reason. If I let both iesnare and kaptcha bite through, then I get an ncsoft script (why is it AFTER those other two? I’m more likely to trust an ncsoft script prior to these basically unknowns).

Yay! The promotion is back!

Boo, still can’t make the purchase as directed in my CS ticket response. Aah well. We’ll keep trying. On more puters, with more browsers.

Well, I got a response that should allow me to make the purchase, but the big concern for me is that it’s now past the promotion deadline, so any purchase I attempt to make now will be more expensive.

The only reason I would choose the upgraded DD was because it was less expensive than usual – other wise picking up a standard edition boxed version at a local retailer would make for a more conventional (and not upgraded) gift under our tree. I updated my ticket with the question and haven’t received a response yet. If whatever caused this issue for me does mean I can’t get the discounted upgrade, I’ll probably just hit the store down the road instead… I’ll be disappointed, because it was an exciting opportunity, but I can’t really rationalize spending the extra $15 this year. Things are that tight for us, and that’s why the promotion was important to me.

Incident: 121216-000325

I’d had the problem with the final button not lighting up, but reloading the page could fix that (also clicking outside any of the fields, if I thought to do so) but the final issue was simply that the button would light up, I’d click it, and it would tell me the info I’d given was wrong. So a variety of things that all wound up giving us a sad face. hehe

Thanks Gaile, hoping we can wrap this up soon (possibly in time for the holiday!).

Update: Submitted a ticket Saturday night, received a reponse by Sunday morning. Long and short, my ticket was upgraded and sent to the next level of “support,” I was told to expect to hear from them.

Since my ticket’s been escalated, I haven’t heard a peep. It’s been 2 days, 3 if you include day 1, as well as today. Early support got back to me very quickly, escalated support not so much.

Is there any way to make sure my ticket didn’t get lost somewhere in the process? How long does it usually take an escalated ticket to start getting some action?

I’m hoping to purchase GW2 for my husband for Christmas, and the sale currently going on that allows for a free upgrade seemed like the perfect opportunity. However, I’m unable to do so. My alternative is to head down to the store and purchase a physical copy… which is extremely irritating, when I ought to be able to make the purchase through your Shop page directly.

I’ve experienced 2 issues while attempting to make the purchase:

At first, I’d fill out all of the fields and the Continue Purchase button would light up. I’d click that button, and absolutely nothing would happen. I’d get no feedback from the page, the button would remain bright red and smile at me vacantly.

After reloading the page, I’m now getting told “There was an error with your request. Please check your information and try again.”

Is this because I purchased my own copy with my card before (I’m not sure whether I did, we have several cards)? Is this because my husband registered an account for the Free Trial last month, and his name is different from that on my CC? Is it because there’s already a game registered for our billing address? Is it a problem with the order page?

This sale is limited in duration, so I’d like to get this sorted out ASAP.

I’m not even getting something telling me the CC info is invalid… it’s just not doing ANYthing as far as I can tell. For me, the Purchase button lights up but clicking it does nothing.

I’m concerned about this, myself. I purchased the game for myself and I’ve really enjoyed it. My husband was able to try it out during the free trial weekend, and he liked what he saw of it and has already said straight up that he’d like it as a Christmas gift.

I’m already trying to purchase the game for him but the Confirm Purchase button isn’t working for me, so I thought I’d browse the forums… and now I learn that I have to worry that (if I’m able to buy the game) our accounts might be terminated because we live in the same house, and might well have used the same card to buy two accounts?

WHAT?! It would be a fantastic Christmas gift, too – especially with the current discount available.