Guild Wars 2

Alleykay.3704:

Wait, have you already gotten a response to your ticket?

Yeah, all sorted; sorry for the peeps still waiting. I dunno if it’s because my ticket concerned muliple accounts, or what, but it’s been dealt with really quickly. (Thanks, Support!)

For those kind enough to offer suggestions and speculation:

We had two unrelated issues: sending my daughter 50g to buy some gems did indeed auto-flag something and get both of us suspended (!) and my wife’s account was suspended because Digital River didn’t like multiple upgrades going through and rejected her payment.

Cheers all.

Inculpatus cedo.9234:

It seems the payment provider, Digital River, is sometimes leery of multiple purchases (anything over 2). (There’s a few posts about multiple purchase issues.) It may just be a matter of having your purchase verified. It may take a few days, but should be sorted out, if that’s the problem.

Good luck.

Looks like you could be right: Digital River refunded Paypal out of the blue for one of the upgrades yesterday. I’ve been asked to provide serial numbers for the accounts — presumably to prove they’re not stolen? — looks like something somewhere got auto-flagged when I upgraded the accounts to PoF.

Oh? Bah.
I guess there’s nothing to do but wait for my ticket to get to the front of the queue then.

Thanks folks.

I upgraded all 3 accounts to PoF a few days ago; all show as ‘Active’ on the relevant account pages.

The only remotely unusual thing I’ve done was send my daughter the grand total of 50g this morning so she could buy enough gems to get herself an extra character slot; surely that wouldn’t be it?

My daughter and I were playing earlier today, were forcibly logged out, and now have ‘Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.’ messages when we try to log back in.

My wife’s account was also suspended, and she wasn’t even online!

I submitted a ticket, but is this a server issue or what?