Guild Wars 2

My friend has been waiting 5 days for a reponse to his hacked account.
At the moment all he has recived is an automated response from lance that
was of no help as his email account had been changed by the hacker.

He submitted the ticket ref 120906-004479
He also submitted another ticket 120906-004508 (before you asked not to double post)

He just wants to know what kind of time frame hes looking at. As the subject says hes
been waiting about 5 days for any info on his account. Hes added reports to the post
on how the hacker has been using it and what hes been doing on the account to help
add as much info to help clarify any thing you may need to know.

The main reason for this post is just to get a time frame of how long roughly hes got left to w8 before you hit day 5-6 of tickets reported.

My friend got his account hacked awhile ago now ref number 120906-004479 They changed his email address so hes not able to post on his own behalf.
Saw this sticky so posting in here for heaven.4985 .
Un sure if the bot on the account has been banned or is still using the account.
He recived the automated responce from lance but ofc as he doesnt have an email linked with the account any more it doesnt rly help him.

My friend got his account hacked awhile ago now ref number 120906-004479 They changed his email address so hes not able to post on his own behalf.
Saw this sticky so posting in here for heaven.4985 .
Un sure if the bot on the account has been banned or is still using the account.
He recived the automated responce from lance but ofc as he doesnt have an email linked with the account any more it doesnt rly help him.

I’m writing this as my friends account was hacked in the past week. Hes unable to log into the main site but hes able to log into support functon.
I’m just writing this to try and flag his ticket up incase the support funcion does not supeceed the acutal log on.
The ticket number is 120906-004479 for the first ticket and he created to report the account hacked or disabled a second ticket under the q&a section 120906-004508 was put on as i saw someone logged onto his account farming events.
The account name was helloste@hotmail.com.
Hes not able to log on to post for him self so im doing it on his bahalf he just wanted to know if the ticket will be seen or can be altered by the person whos hacked the account assuming the support ticket and the account log on are 2 different things.