Guild Wars 2

Hey thanks for getting me an answer Gaile!

121121-000642 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.

I thought that it might be the case. Before I go and create a new account. Just wondering if there is any way at all to keep my character? if not it’s no biggie but it would be nice. Also if I create a new account, will I be able to use the same email address as before and use my (Burto.9803) name? or will this not be possible?

Thanks for getting this sorted out at least.

Burto

Hi Gaile I hope you can have a look at my ticket (121121-000642). I played for a few days, and had a ball! but then tried to log in and Account blocked error message. I’m not sure why. I submitted the above ticket and was contacted by customer support staff (marvin) who told me the problem would be looked at by the Payment review staff but I haven’t heard anything back yet. I’d really really like to get back into the game, like I said I was having a great time! =) please let me know whats going on! Cheers and thanks in advance.