Guild Wars 2

I got a reply from support regarding my ticket 120904-002404 but the issue was not resolved and my tickets subject was changed to ‘access restored’ From the sounds of it there was an email that went out (that i did not get, yes i checked my spam) to reprioritize my ticket. So my question is, can anyone edit my ticket so its back in line to be serviced, or do i have to create a new one, go to the back of the line and wait another week?

Cheiron the Centaur.1829:

Did you try if this works for you now:

https://account.guildwars2.com/recovery

That cannot work for me, because the email my account was attached to was changed to whatever the hacker changed it too, sorry if i hadn’t mentioned that.

I never got the e-mail that went out today to people with open tickets, and my ticket has been changed form its original subject to ‘access restored’ making me think that im probably no longer prioratized as a hacked account.
So far i’ve been waiting 7 days (which i know now is the norm for this kind of issue) But id rather not create a new ticket and start from square one, and it seems to me that i cannot edit the title of my ticket from ‘access restored’ to something more appropriate like ‘hacked account still need help’.
120904-002404
This is my ticket number, hopefully someone can help with this issue so i dont have to send in another ticket so i’m back in line once again.

GaileGray.9587:

acealucard.9368:

7 days pft today is day 11, good luck to you man

You definitely should have received an email today. Can you tell me if you did get one? (Check spam, junk, etc., if you don’t see it.) The sender is Guild Wars 2 Support.

I also didnt get an email
(ticket created 9/04/2012
120904-002404
It also looks like they changed the subject of the ticket from ‘Hacked account’ to ‘Access restored’ do im more than likely not even in line for a response.