Guild Wars 2

ticket # 1271369 yet there was no answer to the problem in question.
https://forum-en.gw2archive.eu/forum/support/support/Cannot-log-in-6/first

i understand that. so i’m asking if i would break the rules when posting a here.

it would be against the rules of the forum if i publish one of the responses i received by e-mail?

it’s been three days and no solutions.
the demand for players with this problem is only increasing.
how long they will ignore the fact and check the background the problem?
we have new cases happening every day.
are about to launch the Expansion and concern to remedy our problems nothing?
are waiting for?
all players have the same error and then try to work in the solution?
complicated that.
the more complicated and know that we had a support response and to date no new information or statement
we’re headed for four days.
we need solutions

colleagues i came to the conclusion that the problem is in the database of our accounts after you have unistalled and reinstalled the game.
because i go into my account and displays the error. more on entering another account that logs normally
I sent a note and was promptly answered and requested run a diagnostic on the computer.
perchance use windows 10 technical preview and this led me to a fight would be because they claim that my sistem is not compatible with the minimum settings for the game ( OS ).
when i bought the game the same OS was already installed and played normally
then i was asked to do a video where i log my account and submit the error described. soon after in the same video i coming in with another account and this yes entering the game normally. made the video and sent didn’t get any reply or if satisfaction. all this talking into account that spent money to obtain this wonderful game whose which i can’t wait to be able enjoy again.
I’m frustrated by the lack of answer and solutions to the problem.
Remembering. that is not an isolated case and the same is spreading.
the question is : how many people will need more and go through this to then be taking due providence?
sorry for the rant

Jay.1748:

Canniball.8751:

i was asked to video to prove that i wasn’t able to get into my own account

who ask you bro?

i received a response to my tiquet ehere not believing suport (that’s right) that i couldn’t get into my account because i use windows 10 technical preview.
II was asked to record a video where i for my account showing the error and soon after in another and playing normally. since the video done i received no reply.

i was asked to video to prove that i wasn’t able to get into my own account

we’re all in the same boat.
follows the picture with the error

Probably the problem is in our accounts..
I believe that some type of error on the server that stores the information.
unfortunately we have to wait to know that going on and be able to return to play

Ashley Segovia.8276:

Hey all,

We’re currently investigating this issue at the moment. We will update this thread as soon as we have more information to provide.

that good. We were very happy.
Thank you

Jay.1748:

i guess the problem is in our account database. i have no problem logging in my other account and im using the same game client. if the game client is the problem both of my account wont log in. id also try to fix it by the same methods above but still the problem persists.

I agree with you jay.
I was talking about this with a friend who is playing normally

someone had own success in getting into the game?

so. I wasn’t on the wvw when it happened.
I was in splintered coast killing the Tequatl when the game crashed.
After the erro i couldn’t log in anymore.
All suffered somehow. some step out of the WvW and others in other parts of the map.

also sent the report.
Follow annex.

follow an image of the error

The error for me and new. I’m from brazil.
I tried to log into another account and was successfully. only my is giving this error.
I sent a note and we’ll see how it goes

other accounts come in perfectly. just my won’t come in..
I’m starting to worry. Uninstalled the game and i’m currently reinstallig

I was logged in and suddenly my game crashed. When i tried to enter the menssage appeared :

“Gw2.exe
A serious error has occurred that prevents the program from continuing to run. You can help us prevent this error from occurring in the future by reporting it to ArenaNet. Please press the send button to report this error.
Your assistance in tracking this error if greatly appreciated. Rest assured that your e-mail address will not be used for any purpose other than in relation to this error report."

I tried to log into another computer over my account is still giving the same error.
I would like to know why this error and what procedure should i do to solve this problem