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I’m keeping an active thread for GW1 Tickets here
I’m not going to let it die until they give us an answer. I myself have been waiting 4 months
Still waiting on GW Support to give us an answer here. There are a ton of players who would like their tickets expedited for GW1.
On a similar note to OP. The second ticket I put in was in the GW2 section as well, I thought it might get a faster response time but still no word.
I can understand a lack of GW1 Support. It’s an older game, but it does affect GW2 active players (who linked the account). Not going to let this thread die until its resolved for OP and myself.
Edit:
Feb 3rd Ticket Number: 1221632
March 15th Ticket Number: 1355945
Side Note: I do hope their ticket number system isn’t sequential. That would mean they’ve had over 100,000 tickets in one month.
Josh, I’m in the same boat you are, I just posted something similar:
https://forum-en.gw2archive.eu/forum/support/support/GW-Original-Support-Blackhole/first#post4951252
All,
I want to start off by saying, that I’ve usually heard mixed things about Anet support, ranging from Amazing to the worst ever. That being said this is my experience thus far and I would like someone from Support to clarify. This is definately not a troll, It’s more like the end of my wits rope.
Jan 28th – GW2 Account – Locked
Submitted ticket – Support helped me and fixed it within 2 days. Pretty painless.
Feburary 3rd – My GW1 (original) Account is locked out.
Okay, Submitted ticket with all required info. Heard nothing (apart from the Automated response). I updated the ticket several times over the next few weeks and nothing. To this very day, I’ve yet to hear a word from them.
Hrm, Maybe it was just a glitch? Now I know they state that they are experiencing long ticket times. . . but a month seemed a little excessive to me. So I submitted another ticket. I also know that they ask not for duplicate tickets, but I figured it must have been lost or closed or whatever.
March 15th – Submitted 2nd Ticket for the Issue.
To this date, Still no word.
I read the sticky about delayed ticket times. They mentioned more than a 24 hour delay. . . . Which is technically true for me, but there comes a point of excessive waiting they should probably update the expectation. Even if they told me
“Your issue will be resolved in 6 months.”
I’d be okay with that at this point! lol. Some notice of when its going to be resolved is better than nothing.
Now I know the vast majority will tell me to “QQ More” or something similar, but I’m reaching out to see if this is common for the rest of folks.
If this is common, I’m shocked that their support is this slow. I’m in disbelief that this is in fact how they operate.
Anyone else had a similar issue? Is it just centered around GW Original?