So, I got the game a few months ago from a web site called gamerkeys.net , it’s not the first time I used this kind of websites to buy game keys (even for steam, origin, etc…) and I never had any problem with any of them.
This time I got the key a few hours after the purchase (as usual) and played it for a couple of hours. Then because of school and personal life had to stop playing for about 2 months. Recently I found out that a friend of mine had the game and I decided to go play with him, when I tried to loggin a message comes up saying that my accout had been suspended because of “an account issue”. Imediatly I contacted the support and they told me that that key was purchased from their site using fake information therefor fradulently. After that I contacted the gamerkeys.net ‘s support and they sent me an email asking for information about the purchaseand I sent them everything, the same thing for the gw2 support as I sent them another email asking for any type of help because I’m not able to afford another copy of the game. I’ve been getting emails asking for the details I used on the purchase but nothing on how to recorver the account. If anyone went through anything similar and has some advice it would be really appreciated.
Doesn’t really matter where you bought it so it seems. I got banned for the same reason while buying it from the official guildwars2 website. So even though your code might be fraudulent it could very well be an error as well as many people that bought the game from the official site got banned as well due to a fraudulent code given by their own site.
All you can do right now is give them the information and wait. I’ve been banned for almost a week now, and I’ve only had this game for about 9 days. So patience is needed. Good luck !
thanks for your answer if you’re able to solve the problem before I do, I would appreciate if you told me what they told you and how you solved it, I’ll do the same as soon as I know anything.
Zaken- that’s what I’ve been trying to do for the last 2 days, they just asked me for the information I used and didn’t reply since but thank you anyway
Buying games from this kind of web sites its not like buying cds from a back of a truck, they are autorized reselers and hold the responsibility of selling working keys. Thank you for the advice about the bank though, I hadnt think about it before.
So, I got the game a few months ago from a web site called gamerkeys.net , it’s not the first time I used this kind of websites to buy game keys (even for steam, origin, etc…) and I never had any problem with any of them.
This time I got the key a few hours after the purchase (as usual) and played it for a couple of hours. Then because of school and personal life had to stop playing for about 2 months. Recently I found out that a friend of mine had the game and I decided to go play with him, when I tried to loggin a message comes up saying that my accout had been suspended because of “an account issue”. Imediatly I contacted the support and they told me that that key was purchased from their site using fake information therefor fradulently. After that I contacted the gamerkeys.net ‘s support and they sent me an email asking for information about the purchaseand I sent them everything, the same thing for the gw2 support as I sent them another email asking for any type of help because I’m not able to afford another copy of the game. I’ve been getting emails asking for the details I used on the purchase but nothing on how to recorver the account. If anyone went through anything similar and has some advice it would be really appreciated. (image of the error that I get attached)
