Guild Wars 2

- Run time for game play: 10:15pm to 2:20am EST.
- Graphic Setting: Used auto-detect which put almost everything to max setting.
- Played all 9 characters which contains at least one of every race, and only one of each profession.
- Had Chrome with 3 tabs open(One of which was youtube), mail client, and iTunes open on my second screen.

The result – Not a single issue!

I did something further digging and it appears as if Corsair does have issue with RAM compatibility even if it is their own. In fact there are reports all over the web of people having issues with Corsair RAM, in particular the Vengeance Pro Series.

Thank you all for your help on this, it has been greatly appreciated finding the underlying issue to what was causing this.

Problem: Game keeps crashing and you can’t figure out why with most issues being reported as memory, and you have done everything you have thought possible.

Solution: Remove RAM of different sizes.

Shout out to Ellieanna, lilypop and stephanie wise for the help and support for this

Cheers Pete

@Ellieanna – I ran just the 2×8GB sticks for about 1.5 – 2 hours last night and no issue. In my opinion that is not a long enough test period as I have had played that long before without issue with both sets in. I am going to run tonight for about 2.5-4 hours and see the results.

@lilypop – As mentioned above I ran just the 2×8GB last night for 1.5 – 2 hours. I will do a longer test period tonight to see if that helps at all. However I have tested the RAM modules both through Windows Memory Diagnostic Tools and the Memtest tools. Both reported no errors. This is when testing each individually and when in various combinations together. I even went old school and did the old scream test, because yes I still insist on an internal speaker being on my motherboard regardless of the fact of it having a mini lcd to report any issues.

@stephanie – When there are memories of different Mhz it will run at the lower mhz. That is not the case for size, at least it wasn’t when I was studying computer science. Perhaps instead of allowing a continued open environment manufacturers are closing possibilities up. It has been 9 years since I graduated but I keep all credentials up and work for the national leader in computer defense. Unfortunately I’m on the systems analysis and development side of things and not with the hardware team. If only there was a way to get those guys to come to my cube to talk shop about outside builds

Thank you all for your help and patience. I will update when I have either completed 2-4 hours of no issue or the game crashes.

Cheers,

Pete

Hi Stephanie,

What do you mean by remove the 2×4gb one and use the 2×8gb one? I am using the 64bit client as I have a 64bit PC.

Specs:

Processor: Intel Core i7 4770K 3.5GHz
Memory: 24GB (2 × 4GB AND 2 × 8GB) Both 1600mhz corsair vengence pros, just different sizes.
Graphic: Asus Nvidia Geforce GTX 550 Ti 1GB
Motherboard: Asus Maximus VI Hero
Hard Drive: Western Digital 1 TB Green SATA

I have all but 3 things disabeled to send data to MS.

My internet connection is a fiber connection with unlimited dl/ul at 60Mbps.

sfc /scannow reports no errors neither does memory diagnostics.

I have also ran the repair utility multiple times.

I think I know what you mean now in regards to remove the 2×4 and use the 2×8. I am assuming, and please do correct me if I am wrong, that you are refferring to my memory. When I studied computer science it was taught that as long as the RAM has all the same specs except the size then it would be able to work together. I am starting to see this may not be the case anymore.

Regardless I appreciate your thoughts on this Stephanie and look forward to your next response.

Edited to include latest error report

Okay I have been messing around and changing things with days of success and then days of failure… For the most part it seemed lowering the graphics helped for a few days, and then all of the sudden issue after issue again…

Attached is the latest crash file.

Ellieanna.5027:

Can you run memtest and check your ram for me?

Hi Ellieanna,

My apologies for the delay in responding here is what the windows 10 memory diagnostic reported.

- System

- Provider

[ Name] Microsoft-Windows-MemoryDiagnostics-Results
[ Guid] {5F92BC59-248F-4111-86A9-E393E12C6139}

EventID 1201

Version 0

Level 4

Task 0

Opcode 0

Keywords 0×8000000000000000

– TimeCreated

[ SystemTime] 2016-06-03T02:42:59.614851200Z

EventRecordID 17658

Correlation

– Execution

[ ProcessID] 5792
[ ThreadID] 5788

Channel System

Computer Level10

– Security

[ UserID] S-1-5-18

- UserData

- Results

CompletionType Pass

Okay ever since I upgraded to Windows 10 Pro GW2 has been a pain.

I either get a MS window pop up saying the game has crashed or stopped responding and that its looking for solutions and sending reports. It then suggests trying to run it in various compatibility modes. Then when it does the same thing it will tell me that the software/application is not supported. Huh? If I don’t get a window from MS after X amount of time then I will get one from GW2 itself saying its encountered a serious error and cannot continue and to send a report to ANet.

Now when I upgraded to Windows 10 Pro, I also installed new RAM. My computer is running 2 X 8GB Corsair Vengence Pro and 2 X 4GB Corsair Vengence Pro both at 1600MHz.

I have no problem anywhere else on my computer. It works flawlessly, and up until the other day I thought I had fixed the issue because I had ran the client without any issues at all. Then boom storm all over again.

I have read through the various other threads. I have tested my RAM, I have tested my HDD, I have updated everything one could possibly update, I just do not know what else to do.

Tonight though I did find something very interesting. I double clicked and was running Gw2.exe however when the crash happenend it reported Gw2-64.exe stopped running.

Anyway’s here is the crash log sent to the devs, hopefully someone can think of something I haven’t done or see something I’ve over looked. Thanks all!