Showing Posts For Chad.9038:

FPS Issue with the 9/9 patch [merged]

in Account & Technical Support

Posted by: Chad.9038

Chad.9038

ArenaNet Engine Team Lead

3. Client side to Server side timing settings. I see my game client get out of sync ALL the time. And when it does it lags horrendously. It takes about 60 seconds to auto correct and my client goes from 7 FPS up to 32FPS. I think this comes down to the number of players and their actions being calculated in my game client and causing lag.

Thanks for the reply.

Can you describe “I see my game client get out of sync”? And what do you mean by “lag”? Do you see your playing snapping around or are other players not getting updated appropriately? Or does the game just run slower?

FPS Issue with the 9/9 patch [merged]

in Account & Technical Support

Posted by: Chad.9038

Chad.9038

ArenaNet Engine Team Lead

Thank you very much for responding Chad! I’m glad it’s being worked on. Any idea if code fixes might go live in the next feature patch or when Living Story comes back?

We are shooting for the next non-hotfix release.

FPS Issue with the 9/9 patch [merged]

in Account & Technical Support

Posted by: Chad.9038

Chad.9038

ArenaNet Engine Team Lead

We’ve been taking this performance issue very seriously and have spent the last few weeks trying to isolate the various causes you guys are experiencing.

Performance is very tricky because there are so many variables as to why the game could be running poorly, especially if it used to run fine. It hasn’t been affecting everybody and some of the folks experiencing issues have found them to be due to outside forces such as poor hardware cooling. We know this is a real issue from the things you guys have posted here and have been trying to find the root of the problem. Simply put, it’s been taking time to identify what the issues could be and trying to reproduce them in-house has proven quite elusive.

We’ve identified a number of serious issues some of which were introduced into the 9/9 build and have code changes on the way to address them. We don’t expect it to fix everyone’s performance problems but we certainly hope it will help the majority of you on this thread. I will follow up when the code changes go live and hope that you guys will report back as to whether they are making a difference or not.

I want to give props to you guys for helping each other out and providing helpful insight into this problem. I know it can be really frustrating, it is for us too so please bear with us. We sincerely want to make your playing experience the best we can.