Showing Posts For CheapSteak.6859:

I had email notification for logins turned on, how did someone access it without triggering the email?

in Account & Technical Support

Posted by: CheapSteak.6859

CheapSteak.6859

This is the second time I’ve gotten my account was suspended because it was compromised. The thing is I had activated email notifications, but I hadn’t received any email saying someone had tried to log in. Is this an instance of the email notification not working or the account suspension bot being too sensitive, or did someone hack into my email account as well? (I really hope it’s not the 3rd one)

It says they have detected that my account has been used by an unauthorized individual

in Account & Technical Support

Posted by: CheapSteak.6859

CheapSteak.6859

Logged on for the first time in about 1 week this morning for a quick 1 hr blast, logged off and then came back on a few hours later and I am blocked due to suspected unauthorized access.

How long can I expect to be without the game ? Looks like they need more employees on this.

From the posts stickied, they’re asking for people to wait 5 business days after submitting their support ticket. They also said that account issues will have priority so idk. In the Tickets for Review (5 days and older) [merged] thread there was a guy posting yesterday who had his account hacked on August 31st and currently still has his account suspended.

(edited by CheapSteak.6859)