My friend hasnt been able to login to his account at all since the day he pre-purchased the game which was on 08/25/12 and he is unable to play due to issue. In the begining it was saying he was getting error 9 but when the headstart was over it still doesnt let him log onto the game. He has read through all the error posts and followed instructions but none of that worked for him. It is also saying that the serial code you have entered is already in use when he tried to go back to the email. Now it isnt giving him the error 9 either and is saying you have not entered a serial code to our account and the grace period has ended. Here is his 12-digit Incident Number: 120825-010119