ever since the april update i can’t access any services in black lion trading company beside the gem store. the gem store display and functions normally but the others are just blank pages as shown in the attached picture. i tried change capabilities and set the game as administrator but none worked. i am now unable to sell or use any functions but the gem store.
Hi, Chizlett. Have you also tried clearing your GW2 game cache? It is the most common method for resolving TP issues like the one you are experiencing.
i tried this method, deleted my cache, but not only it doesn’t work, now gem store are gone too. everything remains blank. i also retried changing capabilities, still not working. ps my system is windows 7.
Sorry to hear that the cache clearing didn’t correct the problem. Unfortunately, it sounds like it is a more complex issue and not the common cache related issue.
Can you also:
1) Check for conflicting programs
- If you recently starting using any new programs like Mumble or MSI Afterburner, these programs seem to have an overlay aspect to them that interferes with the trading post’s functionality. Disabling these from running with GW2 can prevent the conflict.
2) Disable any proxy settings
- Check your Control Panel > Internet Options > Connection settings and make sure to disable any Proxy Setting that may be enabled there.
Proxy Check/Disable
In your Windows Control Panel via your Start Menu:
- Choose to view as icons instead of as categories in the top right.
- Open Internet Options
- Click on the Connections tab
- At the very bottom click on LAN Settings
- Check/tick the Automatically Detect Settings box
- Make sure the lower Proxy Server boxes are unchecked
3) Configure Anti-virus & Firewall
- Check your Anti-virus and Firewall to make sure they are not blocking the program “awesomium_process.exe” (the trading post) from running. Can also try manually white-listing the program so it will not be restricted from accessing the internet.
i did all of the above, but none worked. i uninstalled the game and reinstalled it, the problem remain. i never had problem with trading post before the april update, now i feel like i’m crippled without any posiable trading. my computer have the exact same settings before and after the update, i can’t figure out where it went wrong.
