Showing Posts For Choja.5063:
Hi there Gaile,
I have a support ticket that was closed (without my knowledge – I didn’t even get an email to indicate ticket was closed) and I am hoping you can look into for me…
Ref # 120826-014247
Date created: 08/26/2012
This is to do with character names – I have a preferred name I’d like to use and I’ve had responses from a few different employees of Arenanet, one of whom looked into it and agreed the name should NOT be banned by the system and he/she was going to reply back to me once they have investigated it. I knew this issue isn’t of “high priority” so I thought to give it a couple of weeks… and when I logged in this morning to “update” the ticket for a response (since it had been over 2 weeks since an update from you guys), I was surprised to see the ticket got closed without notification, even though your fellow employees promised to come back to me with a response…
I am happy to open a new ticket but am loathed to go through all the standard procedures (eg. please read XYZ to make sure your name conforms to the rules, then having to go through each rule one by one again to explain why the rules are not infringed upon – all of this have been covered in the abovementioned ticket number along with the responses from various GMs).
If there is anything you can do to re-open the ticket and follow up for me that will be great… even if it’s “we’re still looking into it”…
Thank you!