I have the same exact issue. I’ve been dealing with the ticket I opened for a week now with copy paste automated responses. I verified my email address and after hearing of all the hacked accounts I made a new one with all new info etc. and changed my username to that. I have never had the email authentication active or working on my account but I want it there. I don’t want to get hacked like thousands of other people and lose everything since Anet says they have no way to restore lost items / characters, yet they say they can easily restore lost gems or items due to trading post issues.