Showing Posts For ChrisMcMahon.2148:

Where to go to get a refund?

in Account & Technical Support

Posted by: ChrisMcMahon.2148

ChrisMcMahon.2148

I just had a similar password issue registering my account and it was frustrating as hell.

Do you have any repeated characters in your password? Because that’s why it wouldn’t accept mine. eg AAbcdefg. If you do, change it to substitute the repeated characters.

The registration page highlighting the password box and saying “8 characters or more and unique” didn’t help and just lead to more frustration.

I kept adding characters.
– AAbcdefg. Nope.
– AAbcdefghi. Nope.
– AAbcdefghi4832. Nope.
– AAbcdefghi4832D*3~2. Nope.

I mean come on! How it that last one NOT 8+ characters and “unique”?

They need to change the password instructions to say "Passwords need to be at least 8 characters with no repeated characters".

I finally got the answer on Reddit.

(edited by ChrisMcMahon.2148)