Guild Wars 2

come on, please

snowmanboy.8936
120909-004170
120909-003417

come on

snowmanboy.8936
120909-004170
120909-003417

GaileGray.9587:

ChrisTopZ.2685:

GaileGray.9587:

Update — Tuesday, 18 September: Part 1

120909-004170 Resolved

This is not resolved. Now when I check my ticket out it says this at the top of the ticket “This incident cannot be reopened or updated. If you need further assistance, please submit a new question by clicking the Ask A Question tab.”
and it shows duplicate and closed next to my two tickets still.

You tell me it’s resolved and nothing is resolved. Should I open another ticket??? I mean come on this is a joke.

snowmanboy.8936
120909-004170
120909-003417
Bäbydöllfäcë

sigh You’re right. I did a search but I must have pulled up other data. That is not resolved, and I am sorry. Part of the problem is the duplicate tickets on the same issue — that does confuse things. I have added it to the top of the review list and hope for more info soon.

i really hope something is done by the end of the day

GaileGray.9587:

Update — Tuesday, 18 September: Part 1

120909-004170 Resolved

This is not resolved. Now when I check my ticket out it says this at the top of the ticket “This incident cannot be reopened or updated. If you need further assistance, please submit a new question by clicking the Ask A Question tab.”
and it shows duplicate and closed next to my two tickets still.

You tell me it’s resolved and nothing is resolved. Should I open another ticket??? I mean come on this is a joke.

snowmanboy.8936
120909-004170
120909-003417
Bäbydöllfäcë

How come I see tickets that have been resolved in like a day or two when mine has been open for 10 days? it’s just not right.

snowmanboy.8936
tickets
120909-004170
120909-003417

Posting for my cousin for the 4th time
snowmanboy.8936
still waiting for response on tickets 120909-004170 or 120909-003417

GaileGray.9587:

*Update — Monday, 17 September: Part 1

120909-004170, 120909-003417 Reopened and requested review

More later!

First off thank you for checking in to my case along with so many others.
Just wondering something, my ticket numbers – 120909-004170 (duplicate) & 120909-003417 (closed) still say duplicate and closed next to them under my support account. i’m not sure if the status on both of them was supposed to change or not since you reopened them. Thanks again Gaile.

snowmanboy.8936

snowmanboy.8936
ticket number – 120909-004170
posting again for my cousin. still waiting, over a week now.

Hacked Account – Ticket 120909-004170 since 9/9/2012

I am posting this for my cousin since he no longer has access to his own account. The hacker changed his email so he can’t login to the forums and do this himself. He has been waiting patiently for a response for awhile now. If anyone from ArenaNet is reading, both my cousin and I would be very thankful for any help you can provide in this situation.

His in game account id is snowmanboy.8936

This might be helpful. Under his guild wars 2 support login it shows 2 tickets like he listed below. The first ticket was sent in under the wrong format so he sent another one in using the “hacked account” format you guys have listed. i didn’t realize this would create a duplicate ticket so he went in to his support login and closed the first ticket hoping it would clear the duplicate and leave 1 remaining. Just wasn’t sure if when it says duplicate under status that mean open, closed or what. I hope it means open.

Subject – Duplicate Ticket Notification
Reference # – 120909-004170
Status – Duplicate
Date Created – 09/09/2012

Subject – Submitted from Web – 09/09/2012 07:19 AM
Reference # – 120909-003417
Status – Closed
Date Created – 09/09/2012