Guild Wars 2

Ok so I submitted a ticket last week about being wrongfully suspended for apparently “not paying” but when I contacted pay pal about it they said everything was fine and that they had contacted arena net about it. But this was 4 days ago and I sent the ticket in 5 days ago I got 2 responses the first day but now nothing. What do I do?
If someone could look into this that would be nice. Sorry if this is wrong spot to post but getting a little tired of waiting. Thank You.
[Incident: 121109-002076]?

So I was playing Guild Wars 2 the other day and I got a server error and when I tried to log back in it said my account was suspended for account issues. When I looked into it apparently pay pal had filed a claim on this transaction. This apparently confused Anet thinking I hadn’t paid for it. I have sent in a ticket and have gotten some replies but nothing is leading to my account getting unsuspended. I have contacted pay pal and they said they had corrected the issue and contacted Anet about it but still nothing… This is my ticket: Incident: 121109-002076

Sorry if this is the wrong place to post but I am new to the forums.