Posting this for my friend since he can’t actually post on the forums due to being hacked.
Account: Society.1984
Incident:120904-001490
I received an e-mail saying that my e-mail had been changed from Guild Wars 2. I went through the steps listed on the webstie, and then received another e-mail detailing to reply with my Guild Wars 2 account name, my display name and my serial code. All of which I did. I have received no response, and I am unable to log into the forums because my e-mail address is not a valid Guild Wars 2 e-mail.
The e-mail was changed by someone who is not me, and this person is still using the account after multiple support tickets being sent in.