Guild Wars 2

UPDATE: We finally received an email with the code. Not sure if it was just slow process or if someone from support pulled some strings to get it to us.

I did do some further research while waiting and found an old thread where it took someone about an hour to get their code. Perhaps Anet should have a warning in the digital purchase system that there could be a delay in receiving your code.

Thanks to all who helped.

We have a request in. I’m already in Tyria just trying to get my son in too but this is keeping me form playing. Boo!

Ugh, we finally got an email and there’s a button to register the account which we hit and it takes you to a page that asks for a serial number that the email did not contain. This is a really frustrating process.

I can confirm that I did NOT misspell the email address. Thank you form auto-fill feature. So we made the purchase and have received no email response with serial number or confirmation. I do have the printed out invoice from Anet.

Just purchased a Digital Heroic Edition for my son online using my wife’s credit card. We have not received a serial number yet. I may have misspelled my wife’s email address. I cannot submit a support request because it requires a GW2 account. We do not want the new s/n on our accounts as it is for our son and we cannot make an account for our son without a serial number.