Guild Wars 2

I use debit card purchase. Bank statement -USD59.90

I purchased the GuildWars 2 account from offical website and payment review team treat my transaction was found to be fraudulent in nature. There is evidence inside the ticket that I seriously purchase the account from offical website.
[Incident: 121109-000532]?

The review team give me an answer with “This Guild Wars 2 game account has been permanently closed. In addition to the permanent closure of the game account, the credit or debit card used in the transaction has been permanently blocked in our system. There is no option to have this account reopened or to have the block removed from the game account.”

Is it fair to me? Look like they are going to ignore me. I spent my money to purchase this game and at last I have gotten nothing.

I purchased the GuildWars 2 account from offical website and payment review team treat my transaction was found to be fraudulent in nature. There is evidence inside the ticket that I seriously purchase the account from offical website.
[Incident: 121109-000532]?

The review team give me an answer with “This Guild Wars 2 game account has been permanently closed. In addition to the permanent closure of the game account, the credit or debit card used in the transaction has been permanently blocked in our system. There is no option to have this account reopened or to have the block removed from the game account.”

Is it fair to me? Look like they are going to ignore me. I spent my money to purchase this game and at last I have gotten nothing.

Gaile Gray.6028:

Igopewpew.8692:

This code was directly bought from your site by my bf , we started playing this game together and I have the confirmation email and everything if needed. He did not use a stolen credit card or file a chargeback. In fact everything was purchased legally and at the same time. I really don’t think you’ll be “stealing a credit card” in the Navy. I’d very much like to know how ArenaNet figures out that a creditcard is “stolen” no reports about it have been made whatsoever because the card was never stolen , it’s his own card..

What he payed for the account is price stated on your website because it was directly purchased from there. To be exact the email says $59.99. Not more, not less. This case can in no way be a fraud unless your own site is “fraudulent”. My “seller” is your website. I’ll update my ticket with additional information. But when I asked for elaboration on the case the GM Copy-pasted his last message. I very much hope the response will actually be read.

That’s very valuable information to have, and thank you for those details. The only thing I can think of is maybe there is some issue between the bank and our system that caused this. Thank you for your continued patience — I know this is frustrating, particularly since you did not commit fraud.

I should note that when I write “fraud” in my line items, I don’t mean “You are a fraudster!” I mean that there is a mark of fraud somewhere in the system: us, the bank, a third-party — the issue is flagged as fraud but we’re not making accusations, just getting the issue to the proper team for review.

I have the same situation. Inside my ticket, I have updated new attachment that is strong evidence showed I have purchased the account from official website. I am Malaysian and I purchase this account by debit card where is Ringgit Malaysia. Is it the exchange rate of USD against RM transaction caused this problem?

[Incident: 121109-000532]?

account was suspended [Incident: 121109-000532]?