Guild Wars 2

After getting a new computer, I reinstalled the client from the site with no problems, but upon trying to login to the game, it was telling me that my account was locked due to suspcious activity. I put in a support ticket on tuesday (Oct 30th) at 03:49PM and was asked for several bits of information to allow them to research my account issues as to being locked out. I was told on wednsday (Oct 31st) at 11:02AM that my account was now void. Despite my account being void, I am still able to log onto the site and redownload the client with no issues whatsoever. On Wednsday at noon (roughly), I recieved another e-mail notice stating that they were forwarding the ticket up to accounting after I asked them what I had to do to get my account ‘unvoided’. It has been 3 days now since I have recieved any kind of reply from the support team and I have tried numerous times to log in to the client with the same error. Just posting here as directed, hoping for some resolution.

Incident: 121030-002367

@Zaken

We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you.

After getting a new computer, I reinstalled the client from the site with no problems, but upon trying to login to the game, it was telling me that my account was locked due to suspcious activity. I put in a support ticket on tuesday at 03:49PM and was asked for several bits of information to allow them to research my account issues as to being locked out. I was told on wednsday at 11:02AM that my account was now void. Despite my account being void, I am still able to log onto the site and redownload the client with no issues whatsoever. On Wednsday at noon (roughly), I recieved another e-mail notice stating that they were forwarding the ticket up to accounting after I asked them what I had to do to get my account ‘unvoided’. It has been 3 days now since I have recieved any kind of reply from the support team and I have tried numerous times to log in to the client with the same error. Just posting here as directed, hoping for some resolution.