Showing Posts For Coen.1963:
Oh look! Same scamming portal as previous project? What was it called? Guild Wars 2 Haven? Thanks, but not interested in any of your projects since Gamescom 2014
Hello,
Once again going to refresh ticket #130601-000136. Still no answer, no info about my previous post (https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/73#post2255690). It is about month now since ticket were made and it is still not solved ;( I know it neither your fault nor my friends, but some help would be nice.
Best Regards,
C.
I just sent him the email myself. Tell him to check Junk and Spam. Some email providers blocks our mails.
Make sure his email is secure and still in his sole possession.
If he still doesn’t see it, have him email Support@GuildWars2.com and be SURE to mention the ticket number.
Hello,
The saga continues… So friend of mine wrote from his original e-mail address that he is not recieving any e-mails from your support. He did not even get e-mail from you. So in the e-mail he wrote to Support@GuildWars2.com he mentioned it and also he asked to write any further answers to his gmail account. Yet he did neither get any mail on his main mailbox, nor on gmail. I have asked him to write from gmail account about this very same ticket and he included everything, even ticket number and previous information. What did he got? Well… Support replied that gmail address is not associated with the ticket number he provided and they cannot help him in anyway.
So here is the question now: his main e-mail host is somehow blocking Support@GuildWars2.com address, he cannot write about this ticket from any other address, support is trying to reply him to the old address (as I said: new address was included in ticket answer) and what is he supposed to do now? :O
Best Regards,
C.
UPDATE: 14 JUNE 2013
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.
Hello,
Just spoke to him. Seems like he is not getting any e-mails from GW2 Support Team (there were none even in spam box), but he got 2 surveys: first on 3rd June and second on 4th June, both from noreply@ncsoft.com. Could it be caused by some strange filters on mail services? Is there any other way to contact and verify ownership?
Big thanks for quick answer
Best Regards,
C.
Hello,
I`m writing on behalf of friend of mine. He forgot pasword for his account and made ticket to recover it. Problem is he is missing his CD-key and so he wrote in the ticket description. Best part is he didn`t get any answer from support, except survey called “how was you problem solved and how would you rate the support you received?”. Really? I`m posting this, because he can`t even log in to forums to post such a topic.
Here goes ticket number: #130601-000136
Regards,
C.
Hello,
I`m writing on behalf of friend of mine. He forgot pasword for his account and made ticket to recover it. Problem is he is missing his CD-key and so he wrote in the ticket description. Best part is he didn`t get any answer from support, except survey called “how was you problem solved and how would you rate the support you received?”. Really? I`m posting this, because he can`t even log in to forums to post such a topic.
Here goes ticket number: #130601-000136
Regards,
C.