Guild Wars 2

thank you for the reply Gaile

finally after 17 days of waiting my account 121030-000078 got reinstated.

control.4356:

121030-000078
Hi Gaile,
i purchased a news serial code to access my old account and i registered it as what Support said. but after registering my account got permanently closed . i bought an official physical retail copy from an authorized seller here in our country.

….. Please review my ticket

yeah i guess all i can do is wait and ive been waiting for weeks now, and i think this will be another week

3 weeks now , Please review my ticket please 121030-000078

Hello,

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

i got this response from GM Untharin , so i purchase a new Serial Code from an official authorized seller here in our country. I’ll attach a picture of physical copy. But after i register my new code i got this response from Steve S.

Response Steve S. via Email 11/11/2012 03:06 PM
Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review

Please check again my New Serial Code. i updated my Ticket 121030-000078

deni.3610:

control.4356:

i got the same reply when i actually put a new serial code to access my account(which they said that i should do to access my account). i bought my new serial key with cd in a official retailer in our country.

So what’s the answer then? Waiting for another couple weeks to receive an answer saying “You should not have done that” doesn’t seem to be the best option..
I didn’t try to put a new serial code yet to this existing account. Seems risky to me. Waiting for more specific info

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

reply from Support so i did… looks like another week of forum day for me

Leira.9701:

deni.3610:

“This resulted in the serial code and game account to be permanently closed”.
Does this mean that I can not use a new serial code with this account to restore my characters? Do I need to create a completely new account?

I have got the same reply. And i also dont understand it.

i got the same reply when i actually put a new serial code to access my account(which they said that i should do to access my account). i bought my new serial key with cd in a official retailer in our country.

121030-000078
Hi Gaile,
i purchased a news serial code to access my old account and i registered it as what Support said. but after registering my account got permanently closed . i bought an official physical retail copy from an authorized seller here in our country.

Hello,

I just purchased serial key from one of the retailer here in our country because on your 1st reply you mentioned that i can still access my account so i already use the serial key that i purchased on that account but after doing that i still get the same message. I do understand that you mentioned that the 1st key is fraud but i hope you can give consideration on my part i don’t have any idea that it was fraud i don’t get any refund buying that key and i don’t care on that key anymore what i need is my account if you can see on the picture i already have 2 cd. So i hope you will give consideration i am a victim here please help. you can ban the key but please not the account it took me a month creating 5 char on that account. I hope you will understand.

Regards,
Mac

help, 121030-000078

Response GM Untharin via Email 11/08/2012 03:50 PM
Hello Mac,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,

GM Untharin
NCsoft Payment Review

this is the response that i got from you , so i just purchased a new serial key to get my old account and surprisingly still i cant access my account and now this is your reply.

Response Steve S. via Email 11/11/2012 03:06 PM
Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review

if you inform me that i cant get that old account i will not buy a new serial key.

121030-000078

3 weeks old GOOD JOB -_-

Anaryan.2091:

control.4356:

the Support told me to buy new serial key to access my old account so i buy new serial key and registered as what they said but my account still blocked after registering. T_T did i just waste my money?

Can you directly post the email or the post that told you to buy a new serial key to get into your old acount? I want to see this as, there is no reason for Arena net to request of you to repurchase the game just to get to already existing account. If they did then they have just proven that they are suspending/banning accounts to force more purchases. This is fraud by a corporation against it’s consumers and is a cut and dry lawsuit.

Response GM Untharin via Email 11/08/2012 03:50 PM
Hello Mac,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,

GM Untharin

121030-000078

3 weeks…. good job

is it safe to farm ???

NeuroN.1420:

control.4356:

the Support told me to buy new serial key to access my old account so i buy new serial key and registered as what they said but my account still blocked after registering. T_T did i just waste my money?

Did you try to give them full details of the new serial key? try to give them full information and then let us know if it worked for you, cuz I’m eager to find a way out even if I have to buy the game once again.

Message to support crew:

• My ticket number is 121108-002361
  I gave full detailed information with pictures, date, time, ip address, key code, etc. Easy to solve please help.

iim still waiting for the reply of Anet and i hope this will not take a week just to receive a electronic reply.

the Support told me to buy new serial key to access my old account so i buy new serial key and registered as what they said but my account still blocked after registering. T_T did i just waste my money?

Reference# 121030-000078

Response GM Untharin via Email 11/08/2012 03:50 PM
Hello Mac,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,

GM Untharin

Just purchased new serial key still not working , im having the same error, this will be my third serial key for this game. and 1 more thing can you investigate first before you block account to save hassle.

121030-000078

its been 1 week now and still don’t have any update after that escalation reply from Erick
Response Erick via Email 10/30/2012 09:14 AM
Hello Mac,

I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

Regards,
Erick
NCsoft Account Support

121030-000078

Posting again, its been a week guys please do something……

Please deactivate my Fraud Serial Key so i can put my New legit key

121030-000078

same error here….