Guild Wars 2

Andraus.3874:

Cryingwolf.7624:

Blaeys.3102:

Andraus.3874:

Blaeys.3102:

Now the ArenaNet representative is telling to use a VPN – and in the same sentence telling me doing so may result in a “false flag” ban from the game.

I have no idea how VPNs works – and am skeptical of any “solution” that costs me a monthly fee (and might result in an account ban).

I have no idea what I should be doing.

Your ISP is wrong. They do have some control over the route your internet takes to Anet servers in Texas. If you played any other games in Texas you would have the same exact issue. Your ISP uses that node owner when going to Texas just like mine used mostly Comcast nodes. Anet has no control over how you get connected to their servers except for the last hop. Your ISP is very unlikely to change their route which is why Anet is telling you to use a VPN which will change your route.

I’m getting that feeling. I invested in VPN software, but it really hasn’t resolved the issue.

I’m starting to think there may be no real solution to the problem.

Don’t do that. They have told me the same thing and they are answering us in the same ways, like some sort of pre-set answers.
In the last mail they told me that i have to contact my provider, but i’m sure they are gonna tell me that everything is ok and the problem is on arenanet side, ‘cause my connection works fine with everything else.
We’re on the same boat here, and still no real anwers. Know that feel bro.

It’s because it’s the same problem. Your ISP only tests your initial connection to local servers. Your ISP has a contract with other providers across the nation. Sometimes these providers are terrible such as level 3 and telia.net. Your ISP will say it is not on their end, but they have a contract with those providers when your internet takes a certain route across the nation. In this case it goes to Texas and is hitting a terrible provider. Your ISP will claim ignorance but they do have some power over the issue although it is very unlikely they will change anything.

I understand what you’re saying (even if I live in europe, but probably providers works the same ways). I still wonder why i can play at any other games without problems, and why i’ve played for 2 years without problems and the first 2 days after i bought HoT i’ve played without any problems. Also after 1:AM everything works fine in game.

A lot of people is experiencing issues in these days. Watch this post:

https://forum-en.gw2archive.eu/forum/support/support/HUGE-Lag-Spikes-2/first#post6328974

Blaeys.3102:

Andraus.3874:

Blaeys.3102:

Now the ArenaNet representative is telling to use a VPN – and in the same sentence telling me doing so may result in a “false flag” ban from the game.

I have no idea how VPNs works – and am skeptical of any “solution” that costs me a monthly fee (and might result in an account ban).

I have no idea what I should be doing.

Your ISP is wrong. They do have some control over the route your internet takes to Anet servers in Texas. If you played any other games in Texas you would have the same exact issue. Your ISP uses that node owner when going to Texas just like mine used mostly Comcast nodes. Anet has no control over how you get connected to their servers except for the last hop. Your ISP is very unlikely to change their route which is why Anet is telling you to use a VPN which will change your route.

I’m getting that feeling. I invested in VPN software, but it really hasn’t resolved the issue.

I’m starting to think there may be no real solution to the problem.

Don’t do that. They have told me the same thing and they are answering us in the same ways, like some sort of pre-set answers.
In the last mail they told me that i have to contact my provider, but i’m sure they are gonna tell me that everything is ok and the problem is on arenanet side, ‘cause my connection works fine with everything else.
We’re on the same boat here, and still no real anwers. Know that feel bro.

Similar problem here (EUW), even worst.
Until 1:AM (UTC + 2) i can’t play at all. If i manage to get after the loading screen (about 60% of the times) i can play for about 3 minutes, then i can’t interact with the game at all (can’t cast spells or chat), but i CAN move and the others see me moving around, but for me it’s all stuck.
I’m currently at the 11° mails with Arenanet support, but they keep me giving me advice about connection and similar (Gameadivce tests, WinMTR tests, ecc…), but my connection works fine (i’ve tested it in every way possible).
Beside i get this problem only before 1:AM. I keep asking them if it’s a problem on their side. Response: “Nope”.
I’ve bought HoT about a week ago, used it for 2 days, then it all started.
Thinking about the refund.