Showing Posts For Cyliena.8547:

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Cyliena.8547

Cyliena.8547

I got this email three days ago, but it was an attempt coming from China. I changed my password immediately.

What I am confused about is that the help article explains that we should be able to Allow or Deny access whenever someone is trying to login to our account. The wording in the email sounded quite different though, it was: “For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below”. Well, I will not click on that link, as I don’t want to authenticate that person and am not sure if I’ll be able to deny that attempt via the url in the email. Basically it reads as ‘clicking this link will automatically authenticate this login attempt’. Is that how it works? If so, can the help article please be updated?

Also, the login attempt never displayed in the security section of Account Management. I manually went there to check for the attempt and change my password. Long story short: I don’t trust ANY links in emails. Please give us a way to deny attempts manually on our account management.