Guild Wars 2

This is my situation…Tuesday night/Wed morning (around12 am pst) I clicked the Buy button for 3 Superior Sigils of Bloodlust at a cost of around 4.5 gold which was subtracted from my bank. I did not then nor have now since any updates recieved these items. They are not in my pickup tab and neither is the 4.5 gold. They are not listed as items Ive bought or items I’m buying. I immediately filled out the ingame bug report support ticket and then Wednesday afternoon a suport ticket through the website and have only gotten the automated email saying that my support ticket was recieved. I realize and understand that player security and account hacking takes priorty over this issue so any info that you or someone else can give would be appreciated or nothing more than to say your outta luck since these issues have supposedly been resolved

Cliff Spradlin.3512:

tl;dr – if you placed an order on the trading post and you think it has taken your money, check the pickup tab to see if your money and/or the items are there. if it’s not there, check to see if you have an open order in the ‘items i’m buying’ section of the My Transactions tab.

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Hi,

I’ve been investigating reports of money and/or items disappearing when using the Trading Post. I’m going to report my current status.

To start with – I have found no cases yet where money and/or items have actually been lost. There are however a number of issues in the current trading post UI which could lead players to think their stuff has been lost. Combined with intermittent delivery delays, this is leading to a lot of understandable confusion.

I’m going to explain a little bit about how the trading post works technically, which hopefully will help explain the context of how these problems are occurring.

The trading post runs outside of the game system. When a player tries to purchase something on the trading post, the trading post first has to withdraw the coins needed from the character’s account to ensure they have enough money for the trade. The trade then executes, and any unspent coins are returned to the player.

When you place a buy order, there’s a chance that the full quantity of items is not available. Some or all of the items may have been purchased already or cancelled. In this case, the unspent money is returned to the player.

The money is supposed to be refunded directly back to the character’s wallet, but a bug is causing the unspent money to instead be placed in the trading post pickup tab. Note: proceeds from a sell order and money from a cancelled custom buy order -are- supposed to be placed in the trading post pickup tab.

There are also some UI bugs. I’ll need to give examples:

Example 1: Player A tries to buy 3 apples from the Trading Post. 5 are currently listed. There’s a bug in the UI where if just before this player buys the apples Player B buys 4 of the apples first, then the UI will tell Player A that his purchase is successful. In reality, Player A was only able to buy 1 apple. If Player A goes to the pickup tab, he will find 1 apple and the remaining unspent money for the other 4 apples.

Example 2: Same situation as Example 1, except this time Player B buys all the apples. Player A will now get a strange ‘Network Error 1049’ popup. All of Player A’s money will have ‘disappeared’ from his wallet, but if he checks the pickup tab he will find the money there.

Example 3: This one is not exactly a bug as much as a problem with how the UI is presented. If Player A goes to a buy page for an item that has no units available, but has buy offers, it’s not obvious that there are no units available. If you don’t look carefully, the buy offers will look like sell listings. Further, the UI will have automatically switched to having you setup a custom buy order instead of a normal buy order. It will also have filled in as a default the current highest buy order’s price.

If a player thinks the item is available, and clicks ‘Buy’, they will have their money taken, and be shown a Success message. If the player checks the pickup tab, they will see neither their money nor the items, since there were no items purchased. The player would need to check the ‘Items I’m Buying’ section of the ‘My Transactions’ page to see that they had listed a custom buy order.

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One note about sell: Those reading this probably already know this, but when you post 250 apples for sale, they will not necessarily all sell at once. So if you only get a small portion of the money you should have gotten, it’s possible that the other apples haven’t appeared. The same is true for custom buy orders.

I’m documenting these bugs so that you can hopefully better understand what’s happening when you use the trading post, and to possibly provide an explanation for some unexpected behavior. If you think you’ve lost items or money, please take a moment to consider whether your case could be explained by one or more of these bugs. We will continue to review problem reports as they come in.

I apologize for anyone affected by these issues. We’re working hard to resolve them.

Happened to me too…over 4 Gold taken out and nothing received