I bought the game and love it. But my friend (a very cheap, unoriginal fellow) refuses to buy the game because of the wording of your refund policy. He says that if he doesn’t like it, he would like a refund but on your refund page, it says “not all serial codes will be eligible for a refund”.
Can someone please explain how one would become ineligible for refund? What account/ purchase related issues will have to happen for this to occur?
If he buys the game through the website and has no account related issues can he be refunded?
Thanks