My Ticketnumber is: 120930-001677
I did the same as Osogae and submitted a bug report during the headstart, thinking it was a bug. Now i have also submitted a support ticket. I did get an auto reply mail, but no items have been resend as of today.
EDIT 14/10/2012: Thank you! I have received the items after resubmitting a ticket and updating it afterwards. Thanks again to the GW2 Support Team for giving me a second chance with the CE items. This is a big service that you are granting us
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(edited by Daan.2048)