Guild Wars 2

its been 6 days since I filed this ticket. Saying I was banned for selling/aiding in Real money sale.
Ticket 121026-002547

I figured I would post here. On October 26 I tried to log in and was informed I was banned for Engaging or assisting with gold or items sales for Real money. I was pretty insulted as I did no such thing. The only thing I am guilty of is receiving ingredients that my husband found on his account or Items from my guildmates. As far as I know that is NOT against the TOS. I filed a support ticket right away and I have updated it the other day. I have heard nothing nor can I log into the game. I am losing hope. Missing out on all the Halloween activity. I don’t know what else to do.