Guild Wars 2

Cannot log into support now and everytime i request support to send username and password change it just sends me my actual account name

Already done that and they just tell me to reset password again but thats not the problem it must be something else

Hi all, I keep getting a error code of 11:1001:2:1524 when i log into the launcher, I can log into the forum my account on web and the support account yet not into the launcher, I have submitted a ticket but all i keep getting is reset password, I must have changed it atleast 5 times already that is not the problem and I know all my log in details are right.

Any idea what it could be?

Kindest regards