good morning
I have a problem with the items in the collector edition, this is the problem.
I created exactly 25 August being a character that I did not like the look I immediately deleted, the fact is that this pg arrived the items in the collection (and rytlock tome ….. (I can not remember the name). so in the end I lost the objects in the collector.
I sent an email to customer support GW2 this is their response.
“Hey there.
We are aware of the issue with Collector’s Edition / Digital Deluxe Edition items going missing after deleting a character That had them. It has happened to many of us, too. -_-A fix is coming as soon as possible, so please stay tuned to the Guild Wars 2 forums () oz re-open the forums for updates!
Best regards,
Chris
Guild Wars Support Team
http://support.guildwars2.com/ "
I wanted to know if there is any solution to this problem.
Thank you and sorry for the inconvenience.
greetings