Hello, I recently had a problem where my mobile authenticator was not working correctly. I could log in with my username and password, but when it asked me for my authentication number it would kick me back to the log in screen saying that my username and password were invalid.
I originally thought this meant that my account had been hacked, so I got my password changed, but the problem persisted. After asking the support team to deactivate my authenticator I could log in as normal.
I would like to reactivate my authenticator as soon as possible but I am reluctant to do so now in case this problem happens again. I don’t know if it was that my authenticator app had gotten out of sync or something else but I believe it was the authenticator that was the problem and not my account details.