Guild Wars 2

Yup, it did take me over a week. I submitted on patch day, so you should be close! To Gaile, I think the auto-update system is a great idea. You should keep it in effect permanently. It’s always reassuring, even if only an automated message, to know that you haven’t been forgotten about.

I got my refund finally so I’m good now. To Feycat, I didn’t get a single response until they told me they had issued me a refund. So it is possible for the same to happen to you. Just kind of annoying because you’re left wondering the entire time whether or not anyone is actually looking at the case or even has it. Best of luck to you all, thanks for the help CS!

It’s officially been about a week now and I haven’t even gotten so much as a “Hello!” So I’m guessing that the employee that transferred my ticket made some sort of error in categorizing it and I have been lost in the masses. Although it would appear that many others in the forum citing the same transfer to the “game support team” have the same problem. Are all these town clothes tickets being transferred to that team or is that an error? Not sure if that info helps or not. Ticket 546682

Thanks Again

546682 / 561118 (asking what in the world happened to the former) No response since immediate transfers. Update please

I submitted my ticket patch day and haven’t heard back since the “department transfer” of my refund request the first day n_n Replied once each day and still haven’t heard anything back. Bought the fuzzy quaggan hat, panda hat, cargo shorts, designer hoodie, and 2 costumes. All gems were bought with a credit card. You’d think the more real money you spend the better they’d treat you, but apparently that isn’t the case. Gonna have to open another ticket if I don’t get any response by tomorrow.