I’m having the same issue been waiting for support to get back to me :-(
Well now they are saying that there was some kind of third party movement program not game client modification and its final…
Well I can tell you they can take their cheating accusations and my main account along with this one and shove them both straight up their kitten my son is only 11, he’s the only one who’s ever played the account, and I know theres never anything illegal happened on the account, he only plays when I’m o with him or even gets on the computer without me watching to protect him from all the sick kittens out there. So they can cancel both accounts what a incompetent crappy customer support. :-(