Friend’s account was changed, so I am posting for him.
“My account was hacked, and the account name changed to something else, that of which I don’t know. I received an email from ArenaNet stating that my email address associated with my guild wars account was changed. I obviously did not request for the change. I promptly submitted a ticket Reference# 120906-008895. I heard back the next day with what I assume is an automated message at 5:08 PM. I have yet to receive any further contact. Here is the info I have provided in my ticket.”
Ticket Number: 120906-008895
Display Name: Zanerkin.5410
Original Email Account: {Omitted, available upon request}
Character Names
Serial Number