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Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Degenetron.4391

Degenetron.4391

They do have the means to but they have stated several times that they can not do it currently. Now if that means the program to do it is not implemented yet or they are understaffed because of all the support issues I have no heard. For what it’s worth it would be easier to just start over, you’d probably be back to your original state (money, gear, etc) long before they could get to you currently anyway. Sorry.

Easier said than done. My hacker deleted all my characters. I could care less about money/gear, I want my level back….

Account Hacked? Permanently Banned? Post here! [merged]

in Account & Technical Support

Posted by: Degenetron.4391

Degenetron.4391

So my account was hacked and all my characters were deleted. What’s weird is that my crafting materials, guild stash, gold, and gems were untouched.

I hear that rollbacks will be possible in the future, but not at this moment. Can I create a new character in the meantime or will they be lost when the rollback happens? Are the rollbacks account based or character based?

Thanks

Players Awaiting Help [merged]

in Account & Technical Support

Posted by: Degenetron.4391

Degenetron.4391

Account banned for real money trading on August 31’st. Ticket submitted same day, no response whatsoever from support.

Ticket#: 120901-001446