Tickets for Review (3 days and older) [merged]
in Account & Technical Support
Posted by: Deminent.9123
A few general observations:
- Please provide your oldest ticket number when you post.
- Please go in and close your other tickets; that will help you and us.
- If you have more info, or want to check on the status, update your oldest ticket.
- Please do not make exaggerated claims. I can see the dates of the tickets and there have been a few claims of “I’ve been waiting a week” for an issue that was reported a few days ago.
- Please note that we send automated responses because it does help some players. These mailings are not considered a final answer — as the mails themselves state — and we know that many people will continue to need help. We ask that you not get insulted (or insulting
) when you get the mass mailings, and understand that while you may still need personal assistance, there are others for which the mailing was extremely helpful.
- We appreciate your patience, and are working hard to get all the issues resolved, from forgotten passwords to hacked accounts to linking questions.
Hey Gaile,
It took 10 days for me to get my account back and now I am happy as ever to be playing again. Thank you for all the efforts your team is putting in to resolve these issues and good luck to the future of this game.
Deminent