Guild Wars 2

I submitted a ticket for a refund. The last response I got was the automated response on December 28, 2012. The incident number is 121228-002364

As of 1:06 am est, 11/1/2012, it’s been 3 days since I received the automated response to my ticket regarding account termination for partaking in or assisting in RMT or Botting.

I returned from a weekend trip to Orlando on Sunday October 28 and logged onto Guild Wars 2 around 7:30 pm est; shortly after logging in I was kicked back to the login screen with a message that stated that someone else was attempting to log into my account, after logging in again and being kicked with the same message I checked my e-mail to find that there were 4 login attempts from China awaiting authorization with the message that I should change my password if I am certain that these attempts were not made by me. When I attempted to log in again I received the message that my account is terminated. It was at this time that I submitted the support ticket via the ask a question tab available on the support page.

I suspect that my account was compromised, I say “suspect” because I am certain that the unauthorized (at least I hope they are unauthorized as the link provided in the email is specified as a link to “authorize” the attempt, where as the e-mail makes no mention of a means to “de-authorize” the attempt, only that I should change my password if the attempt was not made by me) attempts were not made by me I did not find my character (Mesmer named Count Acedia) or items missing or moved.

The incident number is 121029-000605