Showing Posts For Dic.1753:
It seems to me that Dic is right accounts will be blocked as long while this bug will not be fixed.
Any luck Piper ?
We are still waiting. Not sure what’s going on.
Some people that have received this same error since sept 10th have yet to get a email back.
You have access now, and you want compensation. HA ( spits on floor )
My pal is still waiting, he is 80% done his legendary chomping at the bit to get back into game.
Consider you playing again compensation.
The lack of timer is a bug and being looked at. In the meantime if you contact support we can tell you the reason for the block and the time the suspension will lift.
Hope that helps and that the fix comes soon!
So the ones with this bug are blocked until the bug is fixed?
You mention to submit a support ticket. We have submitted a ticket sept 10th, It is Sept 15th and no answer.
If you guys are really behind, sure would be nice to know any info at all. Right now my friend is waiting in the dark as are others.
Same issue with friends account.
First email sent sept 10th
Still no access, he got 3 emails 1 was the auto 2 nd asked questions 3 rd was saying it was being transferred to the right dept. last email was on sept 11
Nothing after and still no idea how long the block is for. It is over 72 hr now
Hello,
Posting on my friends behalf.
He was locked out of the game for 3 days (and counting) received two emails back requesting account info then was transferred to the correct dept. still has no information on how long the block is for.
Ticket Number – 889574
Thank you for looking.
I would change your email password IMMEDIATELY.
If a hacker somehow logged into your email, they can request a password change and since it is coming from your email, Anet will do it (I have suggested this be changed, but was told the email was verification enough). The hacker can then use the link to change your GW2 account password and then delete all emails associated with the transaction. Either you interrupted the process of being hacked, or it’s a phishing email.
Change your email account password and get in touch with Anet CS to ask about any requests for a password change that appeared to come from your email.
Posting here for my work mate. ( Original Poster )His account he just got back is now suspended as someone is claiming his account. He no longer has the case number as every email he ever had has been wiped clean from his email account. He has now changed the email password. Also contacted Gmail support to track the breach. His email address tied to the account Technically should be safe now.