Guild Wars 2

(posting on friends behalf)

re: support ticket #100959

I have received another response to my support ticket, but unfortunately it was also not helpful.

They have provided me with a link to register my GW2 account. Unfortunately I cannot do that, probably for the same reason I could not do that on Saturday, six days ago. It will not accept my e-mail or GW2 password, which may be because you folks have already created an account (albeit an unregistered one) with that e-mail and password.

Nor can I use the alternate method to link a registration code to my GW1 account, probably because, as I have been saying since Saturday, I cannot access my GW1/NCsoft account.

Why is it that when I log into my GW2 account (on your website) it says it has already been successfully linked to my GW1 account? This could be resolved in a few minutes, over the phone, but instead I wait days to receive e-mails.

You have my e-mail address. You have my registration code. You made a GW2 account using that e-mail address, but it isn’t registered.

What do you want me to do in order to play the game that I paid for six days ago?

+1

Agreed. It is very strange that there is a verification box for guesting and not one for a transfer. I know I miss-click enough that it would not be difficult for me to make the same error. Knowing this I’ll be sure not to have extra gems on me when planning to guest on another server.